Luna Volcán, Adventure SPA

An unusual, out of the way hotel perched high above the town of Baños de Agua Santa. Our room was spacious and overlooking their vegetable garden, which was given meticulous care by a small army of gardeners. It seems most guests (also day guests) come for the spa and pool right out on a cliff with a spectacular night time view of the town below. We had half board which doesn't offer much choice, but was good all the same. The service was also acceptable, if not remarkable. In the end, though, nothing to really complaint about.

For Americans, if you like the 1970s Pocono hotels with the gaudy/tacky décor and heart-shaped tubs, as I will explain further below, then this place is for you. Beyond that, the actual reasons for my rating and comments are with the several significant and minor issues we encountered. I really wish we had saved our time and money and stayed in town, and would not suggest this hotel to anyone even though there are some good aspects. I will start with the positive aspects. The grounds are beautiful and beautifully maintained. The food at the restaurant is quite good. The rooms are very clean. The views from a handful (not most of the rooms) are spectacular. The bed was comfortable. So, why this rating? Here is what we encountered. We knew the hotel was hard to get to and we would arrive late, but we relied on the website information on when things closed. Specifically, it indicates that the spa/pools would be open until 9:30 pm and dinner until 10:00 pm. We had planned to have a soak and then go to dinner but when we got there a little after 8:00, we were told both closed at 9:30. I asked about the pools specifically and more than once, and each time was shown the sheet showing the closure at 9:30. So we decided to eat a quick dinner and then get to the pools before they closed. We arrived at the spa just after 9:00 and it was locked shut. We went to the front desk to determine the issue, I was told the piscine/swimming pool closed at 9:00. I pointed to the sheet I was shown several time showing spa/soaking pools closing at 9:30 and was told that was for the spa not the piscine, but I was not asking about the piscine and the spa and pools were locked shut at 9:00. Let me revert back to the dinner. We thought we would have a view from the restaurant, but after protesting where we were seated we ate in an interior back corner with no view at all other than to rooms that had a view. I must say, however, that even rooms with a view had limited view. I did see a staircase to an upper floor where there might have been a view, but no one was being seated there. Dinner includes either appetizer and main course or main course and dessert; no beverages. We were only able to get water when we tracked down the hostess; this was not offered by the waiter but we saw it being provided to others. Due to the early closing of the pools, we decided not to check out early as we had originally planned but rather to do something else early in the morning and come back since the pools were a major reason for our selecting this hotel. We told this to the reception but when we got back our room key had been disabled so we had to go to the reception for this to be corrected. When we finally did go to check out they could not get any credit card to work. I know this is sometimes a problem with one card but not 3. I gave them an American Express, Visa and Mastercard and somehow none of them worked. Fortunately it was just a small amount from drin

We did not stay at the hotel, we did visit the spa and ate at the restaurant both were wonderful. The spa offers an amazing view with two hot tubs and a pool a beautiful bar with pool side service. We enjoyed refreshing beverages and cocktails. There is service of food as well at the pool if you should decide. We were provided with robes towels and lockers. Clean and attentive. The restraint was amazing! We had dinner Charlie was our server. He was attentive friendly and the food was amazing!

We went to the Spa at night and the views were incredible so we decided to go next morning for breafkast. Unfortunately, this was a nightmare. Even though the food quality was okay, the service from the waitress was terrible. To start we came with our 2 laptops to kind of chill and work with a coffee and we requested a bigger table to have more space. The restaurant was not full, and there were plenty of tables available. The waitress told us that we can only seat in the small tables for 2 persons, and not a bigger..which was odd. Then we asked her questions about the menu and she didnt provide the right answers and she didnt speak english as well. She was annoyed for some reason and didnt provide a good service. Another waitress came and was much more better, attentive and personalized service. They should improve training their employees much better.

A stunning oasis of luxury nestled in to the hill overlooking Banos. We had a wonderful few days enjoying the luxurious, picturesque surroundings. The pool area overlooking the valley is incredible and a wonderful place to enjoy a sundowner cocktail as well as a morning jacuzzi. The restaurant is delightful offering a delicious menu complete with exceptional service and delightful decor. In addition to the swimming pool overlooking the town one of our favorite places was the cafe where we had our breakfast. It also boast beautiful views of the valley whilst providing an exceptional breakfast both in quality and quantity. Could not recommend enough

We had dinner at the resturant. The food was delicious and excellent service. I don't remember our servers name but he was tall and spoke english really well. Thank you for being so attentive especially so polite with our young children. They catered for my daughter’s nut allergy so that was a plus for me.